Our support hours are 7 days per week, 9am to 6pm Central Time, excluding US Holidays. We strive to provide excellent support within one business day.
Please note that some requests such as setting up your blog, or more technical issues may take a bit longer.
Please add firstname.lastname@example.org to your email contacts or safelist to make sure that you are getting our replies.
If you have not received a reply from one of our Customer Success representatives, it’s possible that your spam filter is blocking our support emails or moving them to your junk/spam folder.
We respond to ALL support requests in the order in which they are received. Opening multiple tickets will result in slower response times.
When submitting a support request, please include the URL of your blog and provide as much detail as possible so we can help you faster.
Include the steps to reproduce your issue or specifically what you are trying to accomplish and where you’re getting stuck. Also, attach a screenshot of what you’re seeing – a picture can really help!