Our support hours are Monday – Friday, 9am to 6pm Central Time, excluding US Holidays. We strive to provide excellent support within one business day during this time and try to check in on things over the weekend. Some requests such as setting up your blog or more technical issues may take a bit longer.
If you need a little extra help, please schedule a call with one of our blogging experts to get all of your questions answered.
Don’t forget to add firstname.lastname@example.org to your email contacts or safe list to make sure that you are getting our replies.
If you have not received a reply from one of our Customer Success representatives, it’s possible that your spam filter is blocking our support emails or moving them to your junk/spam folder.
- We respond to ALL support requests in the order in which they are received. Opening multiple tickets will result in slower response times.
- When submitting a support request, please include the URL of your blog and provide as much detail as possible so we can help you faster.
- Include the steps to reproduce your issue or precisely what you are trying to accomplish and where you’re getting stuck. Also, attach a screenshot of what you see – a picture can really help!